Returns & Refunds

You have 30 days from the date you receive your order to request a return. After 30 days from delivery, we are unable to accept returns unless the item is defective or the wrong product was shipped. Nothing on this page limits any statutory rights you have under the consumer protection law of your state, province or country of residence.

To be eligible for a return, your item must meet all of the following conditions: • Unused and in its original, uninstalled condition • In the original packaging with all accessories included • Not damaged due to improper handling or installation attempts • Accompanied by proof of purchase (order confirmation email) Items that show signs of installation, modification, or physical damage caused by the customer are not eligible for return.

To start a return, email us at info@aerocaliper.com within your 30-day window with the following information: • Your order number • The reason for the return • Photos of the item in its current condition We will reply within 2 business days with return instructions and the return shipping address. Do not ship items back without receiving written confirmation from us first — unrequested returns will not be processed.

Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item shipped or confirmed manufacturing defect). We recommend using a tracked shipping service. We are not responsible for return parcels lost or damaged in transit.

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a full refund of the product price will be issued to your original payment method via Stripe within 5–10 business days. Shipping costs from your original order are non-refundable unless the return is due to our error. Please note that your bank or card issuer may take additional time to post the refund to your account.

If you receive a defective item or the wrong product, contact us immediately at info@aerocaliper.com with photos of the issue. We will arrange a free return and ship you a replacement or issue a full refund at your choice — including any original shipping costs. Orders are shipped from an overseas fulfilment partner and typical delivery takes 10–40 business days. If your parcel has not arrived within 60 days of dispatch, contact us and we will refund or reship it in full. Your 30-day return window only begins once the parcel is delivered.

The following cannot be returned: • Items returned after the 30-day window • Items showing signs of installation, use, or modification • Items damaged by the customer after delivery • Items missing original packaging or accessories

We do not process direct exchanges. If you need a different color or size, return the original item (subject to the conditions above) and place a new order.

Orders can be cancelled for a full refund at any point before they are handed to the carrier — usually within 24 hours of purchase. Email info@aerocaliper.com with your order number as soon as possible. Once a parcel has been dispatched, the return process above applies instead.

For all return and refund requests: Victor Ramirez Espinosa Carrer Frederic Mompou 50, 43150 El Catllar, Tarragona, Spain Email: info@aerocaliper.com Response time: within 2 business days.